CO-OP Concierge

CO-OP Concierge is a service that allows credit unions to send travel notifications and VIP Authorization Block Bypass notifications to CO-OP for inclusion in the Falcon Fraud Manager or Authorization Block systems when your members are traveling. This helps ensure that your clients don't experience unexpected denials while traveling.

Credit unions participating in the Fraud Falcon Manager or that use our Authorization Block® system may have members who are traveling. In order to avoid unexpected denials while traveling, notifications can be sent to those systems informing them of upcoming travel.

There are three ways that credit unions can enter their Travel and VIP Authorization Block updates:

  • Manual entry via a web form on the CO-OP Extranet
  • Spreadsheet upload
  • Concierge Web Service using a secure API specification

Sign-up is simple and can be completed directly from the CO-OP Extranet. Contact your SRM or Member Services at memberservices@co-opfs.org or 800.782.9042, option 2 with any questions.