Handling disputes and chargebacks for signature debit
transactions, while complying with the extensive regulations
involved, is labor intensive and complex. CO-OP relieves you of
this burden with Back Office Support that takes care of everything,
so all you need to do is communicate with your cardholders. Using
CO-OP Dispute Processing & Fraud Recovery tools from the third
tier of CO-OP's Risk Management portfolio, we ensure adherence to
stringent network regulations.
Simplify billing disputes and recovery of fraudulent charges
- Draft Copy Requests (Retrievals)-Transmission
of customer-provided photocopies of transaction tickets or sales
drafts to the merchant, according to network regulations.
- Chargeback Processing-Services include
creating first chargebacks, issuing second chargebacks,
resubmitting rejected items, and reporting any associated fraud to
Visa and MasterCard as required to preserve chargeback rights.
- Compliance Filing Assistance and
Support-Provides specialized CO-OP expertise when needed
to handle other, more complicated dispute resolution options such
as arbitration and compliance filings.
Dispute Resolution (CMDR)
This service allows your members to call CO-OP
directly. CMDR saves you time and resources in handling disputes,
while giving your members access to dispute resolution anytime, day