Nothing is more reassuring than having fraud and risk-management
tools in place that you know will save you substantial amounts of
money and minimize inconvenience for your members. Backed by
personal assistance from
CO-OP's fraud-prevention specialists, this first level of
protection in CO-OP's three- tiered credit fraud protection system
gives you the support you need to detect illegal activity quickly
and deal with it effectively.
- Predictive/Proactive Fraud Trend
Analysis-CO-OP's expert fraud analysts use advanced
scoring technology and round-the-clock research to enhance the
capabilities of Falcon™ Fraud Manager, the industry-leading neural
network fraud detection system.
- Fraud Text & Email Notifications-Immediate
notice to members when suspicious activity is detected at any time
of day or night.
- 24/7 Case Management-Round-the-clock
monitoring allows rapid member contact by live analysts, not
automated calling machines to verify suspicious activity and
temporarily block cards if a member can't be reached.
- Authorization Block-This rapid-response
capability lets you quickly launch an authorization block for all
transactions that meet specified criteria, defeating the latest
- CO-OP Concierge-Lets members submit their
travel plans and contact information to reduce the chance of having
their cards blocked while they are away from home.
- 24/7 Hotcarding-CO-OP's low-cost, toll-free
hotline allows members to report lost or stolen cards even during
- Notification Services-Rapidly detect
compromised credit cards by simultaneously searching multiple
transactions for points of compromise.