Member Center

CO-OP's complete portfolio of outsourced Member Services, Lending Services and Outbound Call Services lets you choose exactly the capabilities you need.

By freeing your credit union from "one size fits all" constraints, you'll gain the flexibility to customize service delivery so you can meet and exceed your goals. Using our domestically based Member Center in Dallas, Texas, you'll increase your capacity and extend your reach, while reducing costs and focusing on your core competency.

CO-OP Member Center was developed specifically to meet the needs of credit unions by offering:

  • Easy implementation and access to other innovative CO-OP products and services through the powerful Next Generation Network (NGN) Universal Hub.
  • A dedicated toll-free number for your members' convenience.
  • A screen pop application that identifies your credit union for a personalized response.
  • 24/7 member service competitive with the biggest banks, with minimal investment.
  • The ability to pay only for what you use, minimizing the cost of extending service 24/7.
  • The capacity to handle overflows during regular business hours without increasing your own headcount.
  • Daily, weekly and monthly reporting.

Member Services Responsive 24/7 resolution of common member inquiries, seamlessly handled as if directly by your credit union.

Lending Services Lending underwriting and decisioning support, according to your unique underwriting guidelines.

Outbound Services Automated and fully staffed outbound calling efforts let you reach out to your members and prospects proactively, growing lending revenue and building relationships.

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  • CO-OP Member Center Website

    Anytime, anywhere access for your members.

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