CO-OP's complete portfolio of outsourced Member Services,
Lending Services and Outbound Call Services lets you choose exactly
the capabilities you need.
By freeing your credit union from "one size fits all"
constraints, you'll gain the flexibility to customize service
delivery so you can meet and exceed your goals. Using our
domestically based Member Center in Dallas, Texas, you'll increase
your capacity and extend your reach, while reducing costs and
focusing on your core competency.
CO-OP Member Center was developed specifically to meet the needs
of credit unions by offering:
- Easy implementation and access to other innovative CO-OP
products and services through the powerful Next Generation Network
(NGN) Universal Hub.
- A dedicated toll-free number for your members'
- A screen pop application that identifies your credit union for
a personalized response.
- 24/7 member service competitive with the biggest banks, with
- The ability to pay only for what you use, minimizing the cost
of extending service 24/7.
- The capacity to handle overflows during regular business hours
without increasing your own headcount.
- Daily, weekly and monthly reporting.
Services Responsive 24/7 resolution of common member inquiries,
seamlessly handled as if directly by your credit union.
Services Lending underwriting and decisioning support,
according to your unique underwriting guidelines.
Outbound Services Automated and
fully staffed outbound calling efforts let you reach out to your
members and prospects proactively, growing lending revenue and