CO-OP's streamlined Card Member Dispute Resolution process
(CMDR) reduces the time it takes to resolve card disputes. Card
members call the CO-OP Member Center (CMC) directly to begin the
dispute process any time of day or night, 7 days a week. The CMC
representative gathers all the pertinent information, and works
with CO-OP's Dispute Resolution Center (DRC) and Card Member Fraud
Security for a quick and accurate resolution. CMDR enables credit
unions to use their resources for more strategic activities, while
maintaining excellent, speedy service to their members.
How to Get Started
For additional information, contact your Relationship Manager or
CO-OP Client Services at (800) 782-9042 Option 2 or firstname.lastname@example.org.