CMDR

CO-OP's streamlined Card Member Dispute Resolution process (CMDR) reduces the time it takes to resolve card disputes. Card members call the CO-OP Member Center (CMC) directly to begin the dispute process any time of day or night, 7 days a week. The CMC representative gathers all the pertinent information, and works with CO-OP's Dispute Resolution Center (DRC) and Card Member Fraud Security for a quick and accurate resolution. CMDR enables credit unions to use their resources for more strategic activities, while maintaining excellent, speedy service to their members.

How to Get Started

For additional information, contact your Relationship Manager or CO-OP Client Services at (800) 782-9042 Option 2 or memberservices@co-opfs.org.