The majority of daily transactions such as balance inquiries and
funds transfers, which often are relegated to home banking, are
well suited for outsourcing to an experienced service provider.
CO-OP Member Services gives you a time and resource-saving
alternate channel to handle this need. This frees your credit union
to deal with more complex, high-involvement calls, including
mortgage loans and investment or retirement accounts. And thanks to
CO-OP's flexible solution, you can always choose to handle all
calls when volume allows.
CO-OP Member Services provides:
- 24/7 phone service, with a dedicated toll-free number for
members to call.
- Shared branching access using NGN Connection.
- General account information, such as interest rates, new
payment due date, payment amount and maturity date.
- Account balance inquiries, transfers within the same membership
account and much more.
Member Dispute Resolution (CMDR)
This service allows your members to call CO-OP directly.
CMDR saves you time and resources in handling disputes, while
giving your members access to dispute resolution anytime, day or